UK Company Experts is a trading name of Seven Oak Prestige Ltd, a company registered in England and Wales.
- Company Registration Number: 16903092
- ICO Registration Number: ZC181349
- Registered Office: 124 City Road, London EC1V 2NX, United Kingdom
- Email: info@ukcompanyexperts.co.uk
1. Our Commitment
At UK Company Experts, we are committed to providing professional, transparent and high-quality business support services.
We value client feedback and take all complaints seriously. If you are dissatisfied with any aspect of our service, we encourage you to let us know so that we have the opportunity to investigate and resolve the matter fairly.
Our aim is to handle every complaint promptly, professionally and impartially.
2. What Is a Complaint?
A complaint is any expression of dissatisfaction relating to:
- The quality of our service.
- Delays in service delivery.
- Communication with our team.
- Administrative errors.
- Billing or payment issues.
- Customer service.
- Any other aspect of our services.
Submitting a complaint will not affect your right to continue receiving our services unless circumstances require otherwise.
3. How to Submit a Complaint
Complaints should be submitted in writing by email.
Please send your complaint to:
Email: info@ukcompanyexperts.co.uk
To help us investigate your concerns efficiently, please include:
- Your full name.
- Company name (if applicable).
- Your contact details.
- Order or invoice reference (if available).
- A clear description of your complaint.
- Copies of any supporting documents or screenshots.
- The outcome you are seeking.
Providing complete information will help us investigate your complaint more quickly.
4. Complaint Handling Process
Once we receive your complaint, we will follow the process below.
Step 1 – Acknowledgement
We aim to acknowledge receipt of your complaint within two (2) business days.
Where additional information is required, we may contact you during this stage.
Step 2 – Investigation
Your complaint will be reviewed by an appropriate member of our team.
During the investigation, we may:
- Review your order.
- Examine correspondence.
- Review internal records.
- Consider supporting documentation.
- Contact you for further information where necessary.
Each complaint is assessed individually and fairly.
Step 3 – Final Response
We aim to provide a written response within ten (10) business days of receiving all relevant information.
Where an investigation is particularly complex and additional time is required, we will keep you informed of our progress.
Our response will explain:
- Our findings.
- Any action taken.
- Any proposed resolution, where appropriate.
5. Our Approach to Complaints
We are committed to handling complaints:
- Fairly.
- Respectfully.
- Professionally.
- Confidentially.
- Without discrimination.
- In accordance with applicable UK laws.
We welcome constructive feedback as it helps us improve our services and client experience.
6. Resolution Options
Where appropriate, a complaint may be resolved by:
- Providing further clarification.
- Correcting an administrative error.
- Completing outstanding work.
- Issuing revised documentation.
- Offering an appropriate goodwill gesture where we consider it reasonable.
- Taking internal measures to improve our services.
Each complaint is assessed on its own facts and circumstances.
7. Matters Outside Our Control
Some aspects of our services involve independent third parties.
These may include:
- Companies House.
- HM Revenue & Customs (HMRC).
- Banks.
- Electronic Money Institutions (EMIs).
- Payment providers.
- Government authorities.
- Identity verification providers.
We cannot accept responsibility for:
- Third-party approval decisions.
- Processing times.
- Requests for additional documentation.
- Regulatory requirements.
- Changes in third-party policies.
- Delays caused by third parties.
Complaints relating solely to decisions made by independent third parties may therefore fall outside our ability to resolve.
8. Client Responsibilities
To assist us in resolving complaints efficiently, clients are expected to:
- Provide accurate information.
- Respond promptly to reasonable requests.
- Supply supporting evidence where available.
- Communicate respectfully with our staff.
Abusive, threatening or offensive behaviour towards our team will not be tolerated and may result in communication being restricted or services being suspended where appropriate.
9. Record Keeping
We maintain records of complaints for quality assurance, training and compliance purposes.
Complaint records may include:
- Correspondence.
- Internal notes.
- Supporting documentation.
- Investigation outcomes.
- Actions taken.
These records are handled in accordance with our Privacy Policy and applicable data protection laws.
10. Continuous Improvement
We regularly review complaints to identify opportunities to improve our:
- Customer service.
- Internal procedures.
- Communication.
- Compliance processes.
- Overall client experience.
Feedback from our clients plays an important role in helping us maintain high service standards.
11. Contact Us
If you wish to submit a complaint or have any questions about this Complaints Policy, please contact us.
UK Company Experts
A trading name of Seven Oak Prestige Ltd
Company Registration Number: 16903092
ICO Registration Number: ZC181349
Registered Office:
124 City Road
London EC1V 2NX
United Kingdom
Email: info@ukcompanyexperts.co.uk